FAQ
Auction Information:
Q: How will I know when the online auctions happen?
A: Sign up to receive newsletters or register to bed. If you have signed up for newsletter, you will receive an email prior to the auction starting date. We are always posting new options so watch the up-and-coming listings.
Q: How do I bid?
A: first, you must register and create a user account before you can bid. Credit card is required for verification of identity, we do require a valid email address and phone number, both will be verified during the registration process. Please enter accurate information. DO NOT CREATE MULTIPLE USER ACCOUNTS TO BID. You only need one account to bid. Our system monitors and verifies new users. Any suspicious activity will cause the data to suspend your account, so please enter information correctly and keep it updated. Most of the auction lots will start with no reserve and sell to the highest bidder regardless of price. Please see bidding increments below.
Q: PROXY BID OR MAX BID: Proxy bidding, or Max bed, sometimes called absentee or automatic, bidding, as a method for online auction bidding. The person who wants to bid on an item besides a maximum amount that he or she is willing to pay for it in advance, and bids this amount. That bid is hidden in our system. As other bids are made, our system automatically increases the persons bid by pre-specified increments until the maximum amount is reached. If the bitter is monitoring the auction, at this point here she can give up or Tuesday increase their bid. You will not have to continually monitor an option to win an item and you can bid on several items at once.
HARD CLOSE: This is a “HARD CLOSE” auction. No time is added after the clock ins down to zero.Each lot close is 30 seconds after the previous lot.
MY ACCOUNT PAGE: My account is where users manage their account, watched items, auctions you are bidding on, view bids, view invoices, pay invoices, send a support request, and update account information.
Q: Can I preview the items before I bid?
A: in most cases, yes. There is an online preview for most options. In the event you are unable to preview items you can always count on Orlando auctions to never knowingly. Miss represent an item. If you have questions regarding an item, please submit a support request or email from the contact us page.
Q: How do I pay?
A: after the auction is closed, you’ll receive an auction win notice in your registered email address. You can also look in your account for an invoice. Log onto your account and go to my account and view your invoice. We do not except credit cards or debit cards on site. Cash or certified check at pickup is all that is accepted. All items must be paid in full by the removal date. There is a 3% discount off of the buyers premium for cash payments. All items are sold as is where is. No refunds.
INTERNET/BUYER PREMIUM: 13% buyers premium will be charged on all lot sold every better pays the same buyers premium and should bid accordingly. For example, if your bid wins the lot at $100 you’ll be charged 113+ tax for the item on your auction invoice. When calculating the final price, the buyers premium is added to the selling price before sales taxes calculated. Remember there is a 3% discount off of your invoice for cash or certified check payments at pick up.
FLORIDA SALES TAX:
SALES TAX RATES VARY BY COUNTY. ORLANDO AUCTIONS is bound by state law and state licensing to collect all applicable sales tax on behalf of sellers. Buyers with resale licenses or tax exempt status should submit documentation prior to invoicing to be exempt. Out-of-state purchases may qualify for sales tax exemption. Orlando Auctions does not collect sales tax on title vehicles. Purchase prices for vehicles listed on this website do not include licensing, registration and sales tax fees.
IF I WIN AN AUCTION WHEN AND WHERE DO I PICK UP ITEMS?
Pick up dates and times will be posted in the item description. It is your responsibility for removal of all items at the posted location on the post to be. If you can’t pick up on that day at contact us prior to bidding to see if other arrangements are available. The pick up address will be on your invoice in the upper right hand corner. If you were having someone else pick up your items other than yourself, please contact us.
Here is our bidding increments schedule.
| Bid Increments |
|
|
bid will go up by |
| 00.1 |
to |
100.00 |
1.00 |
| 100.01 |
to |
500.00 |
5.00 |
| 500.01 |
to |
1,000.00 |
10.00 |
| 1,000.01 |
to |
2500.00 |
25.00 |
| 2500.01 |
to |
5,000.00 |
50.00 |
| 5000.01 |
to |
50,000.00 |
100.00 |
| 50,000.01 |
|
and up |
500.00 |
I CAN'T REMEMBER MY PASSWORD OR USER NAME: Go to the login page and use the "I forgot password" option, if you still have trouble submit a support request with your email address you used to sign up for your account. We will ask for your security answer you made at the time of registration, Once you have been verified we will email your information to the email you provide at the time of registration.
CAN I HAVE MY ITEMS SHIPPED? There are items that would be available for shipping but not all. Ask first prior to bidding. On occasion we will make special arrangements prior to auction closing, depending on the auction item and location.
WHAT IF I BID AND DONT PAY or PICKUP? Bidding constitutes a legally binding agreement to purchase the item. You are responsible for all bids placed from your account, Keep your passwords protected and don't leave your account unattended. You credit card will be charge a 40% restocking fee.
There is a 40% of the selling price re-stocking fee for all items not-picked up. If you fail to pickup you items during the advertised pickup time your items are considered abandoned.
Unfortunately, you will force us to permanently ban you from using this website.
(One) 1 strike and you're out. Please do not bid if you don't intend on paying. 9 times out of 10 this website will have a family estate listed.
Please show them the same respect here on this website as you were standing inside their home.
Please use this site with respect and courtesy.
NO RETURNS ALL SALES FINAL : It is the responsibility of the Bidder/Buyer to inspect the item(s) prior to the placing a bid. All bidding and purchases are at the bidders / buyer’s discretion. Absentee bidders / buyers are subject to the same terms. All the items are sold "as is" “where is”. There are no warranties expressed or implied. There are no guarantee or warranty as to the authenticity, nor shall any description of condition, size, quality, importance and / or provenance is validated as a guarantee. Once the buyer makes payment or takes possession of the listed personal property all sales then become final.
REMOVAL OF ITEMS/LOTS: all items, lots will be forfeited if not removed by the bidder on the deadline set forth on the auction details of each item. Orlando Auctions is not responsible for lost or stolen items. By using this website you agree to the term and conditions.
WHAT IF I HAVE A PROBLEM? Go to the Contact Us, We will always try to be proactive and provide a high level of customer service.
Selling Information:
Q: Can I drop off items to sell?
A: There are times when we will take items on consignment to fill out a smaller auction. Please contact us to inquire.
Q: Do we pick up items?
There are times we will load and transport depending on the quality and size of the load. There is a fee for labor/transportation.
Q: Can you set up an online auction at my location?
Yes on site or offsite we are a remote service. We are able to reach more local buyers through this method than other in person estate sales that could be limited by weather, availability, health, parking or any number of constraints in-person sales face. Guns, vehicles, boats, RVs, tractors, and golf carts can all be listed through our service.
Q: What are the fees for our service?
There are no upfront fees for our service. Our fee is based on a percentage of the selling price. The level of service you desire and the items you wish to sell will be the determining factors.
Q: There are items/family heirlooms in the home that are meant to go with our loved one/ need to be picked up by our relatives- can you still consult?
A: Yes- but what would help is if you can go through the home and put blue painters tape on anything that isn't for sale. This way I am able to omit those items as I determine if there is enough for a sale. If there is a significant amount I would consult after those items are picked up or removed. Otherwise I would need to verify before the contract is signed that there is still enough value to hold a sale.
Q: Our family member is still living and transitioning to assisted living/retirement community- can we still have an estate sale?
A: YES! There are many reasons people would have an estate sale/auction and many of them are going through a life transition that fortunately hasn't involved death but we will readily help in many different circumstances- some are divorcing, relocating, downsizing, emptying shop/storage buildings on property for renovations. The list goes on and on...
Q: What do we need to do to prepare for a consultation?
A: Give relatives a firm deadline or date and time for picking up heirlooms before our consultation. Don't throw anything away or take items out of cupboards or closets- we'll handle all the organizing! Instead open drawers/closets/pantries and take out what you're keeping and close it. We'll do the rest! We've often had clients empty clothing into plastic bags thinking they were helping when we really needed it hanging or folded neatly so it was easier to sell. Emptying areas will only give us more work and we want to make the process as easy and seamless as possible. During our consultation we will give feedback regarding whether there is enough for a sale, what challenges we might face (parking, access, HOA etc) and an estimate of what amount of time it will take for setup.
Q: We had a liquidator come through already and purchase several select items. Can we still have a sale?
Maybe. Often times a liquidator or family has picked over a house or "cherrypicked" leaving little value to attract buyers for the more everyday or large furniture items to sell. There may still be enough for an auction but we will advise you whether the property still has enough value to support the labor of a sale.
Q: There is so much within the house and outbuildings- how would we even have an auction?
A: We have experienced many "overflowing" properties where someone might have gotten carried away in their collecting- we will discuss strategies to accommodate this type of auction with potentially pre-selling items and/or multiple auctions to tackle areas separately if necessary.
Q: We have gold coins, jewelry, guns, vehicles, guns etc that need to be sold for the estate but we have a jeweler/pawn store/liquidator/dealer who has offered to help with that. Can you do the rest?
Maybe. If there are items that do not hold enough value it could limit the return at auction. Often times jewelry will go for more than what percentage was offered from a liquidator.
Q: How do you advertise the sale?
A: We have an extensive email list we provide the sale link to, we will post the sale to Estatesales.net, EstateSales.org, Craigslist and Facebook Marketplace as well as our social media platforms. We will provide you with a link that is to be shared across social media.
Q: What about all the photos or family memory items?
A: Our team is trained to carefully separate and set aside family pictures and items that may be memorabilia. We designate an area and all the items are left for family members to pick up after the sale or in some cases shipped. If there are particular items that you want us to keep an eye out for give us the description and we will do our best to find it.
Q:We have a business to liquidate or storage unit to clear is the process any different?
We offer customized services depending on the type of liquidation we are facilitating. We are able to provide business liquidations as well. Please reach out for more info with pictures.
Q: Why should we choose your company?
A: Our team has experience with many different types of sales from loaded workshops, to packed houses to vast collections requiring community partners to evaluate and assisting research to maximize your proceeds. We care about our clients and we still have contact with many as they become like family friends and refer others to us knowing we will provide the same level of care and compassion. Through our website you’ll have transparency that you wouldn’t achieve with a traditional sale.
Q: What happens with any items leftover that didn't sell?
A: We have a variety of solutions as every situation is different but for the most part there are 3 main options: